Privacy Policy

PRIVACY POLICY

References in this Privacy Policy Statement to “we”, and ‘’us’’ are to Fiona Howard Ltd.  Fiona Howard Ltd is the data controller for any data collected on fionahoward.com. That means we’re responsible for all of the information you share with us when shopping on our site.

We never sell your data onto third parties, and only collect as much as we need to improve your shopping experience, communicate with you or deliver your order(s).

WHAT INFORMATION DO WE COLLECT?

Personal Information
When you place an order with us we will store the personal details you provide to us including name, telephone number, delivery & billing address, email address and the items you have purchased.

Payment Details
All our credit card data is handled directly by Paypal.  Fiona Howard Ltd does not store or have access to your paypal account or your debit/credit card details.

Browsing Information
When you browse our site we may collect data including the device & browser you are using, your IP address and location data if this is enabled on your device. We may also collect information about how you move around our website, what you look at or search for, and how you shop.

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical purposes to improve this website and our services to you. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

MARKETING MESSAGES

You are in control of any marketing messages we send you. We will only send you messages for marketing purposes if you opt in to receive them during the checkout process. These marketing messages are treated separately to other emails we have to send you, such as order confirmations, shipping updates, feedback requests after your order or customer service messages.

If you no longer wish to receive these marketing messages, you can unsubscribe from the footer of any email by simply clicking on the unsubscribe link.

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. We will not pass your information on to any other third parties for marketing purposes.

One of the purposes for which we may disclose your address and postcode details is to check against a Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

COOKIES

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, remember what you’ve added to your basket, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

SALE OF ASSETS

In the unlikely event that Fiona Howard Ltd or substantially all of its assets are acquired, customer information will be one of the transferred assets.

YOUR DATA, YOUR RIGHTS

You have a right to request details about the data we have on you, the right to request we correct any inaccurate personal information, the right to no longer receive direct marketing messages and the right to have some or all of your data forgotten or deleted.

If you have any questions about these rights, please contact us by emailing info@fionahoward.com